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Dell PowerEdge R960 Rack Server Chassis (8x 2.5")

 
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MPN:  
DPE-R960-8SFF-Chassis
Type:  
Chassis
Condition:  
ECS Refurbished & Tested

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Dell PowerEdge R960 Rack Server Chassis (8x 2.5")

Quick Specs

Form Factor:

4U rack server

Processor | Max: 60 Core

2x or 4x Gen 4 Intel Xeon Scalable
Optional Intelยฎ QuickAssist Technology

Memory | Max: 16TB

64 DDR5 RDIMM 4800Mhz
Supports registered ECC DDR5 DIMMs only

Storage | Max:
  • 8 x 2.5" SAS/SATA (HDD/SSD) Max: 122.88 TB
  • 16 x 2.5" SAS/SATA (HDD/SSD) Max: 245.76 TB
  • 24 x 2.5" NVMe (SSD) Max: 368.64 TB
  • 16 x 2.5" SAS/SATA (HDD/SSD)
    + 8 x 2.5" NVMe Max: 368.64 TB
  • 32 x 2.5" SAS/SATA (HDD/SSD) Max: 491.52 TB
  • 16 x EDSFF E3.S Gen5 NVMe (SSD) Max: 122.88 TB
  • 16 x EDSFF E3.S Gen5 NVMe (SSD)
    + 8 x 2.5-inch SAS/SATA (HDD/SSD) Max: 245.76 TB
Rear Storage:

None

Boot Options:

BOSS-N1
USB

PCIe Slots | Gen:5.0

Up to 12 Slots
There are many configuration options.

Remote management:

iDRAC9 Express

LOM:

2 x 1 GbE (optional)

OCP 3.0:

1 x OCP card 3.0 (optional)

RAID controllers:

S160 (SW RAID)
PERC H965i, H965e H755, H355
HBA355i, HBA355e

GPU:

Up to 4 x 400 W DW

Ideal for:

  • Artificial Intelligence (AI)
  • Data Analytics
  • Deep Learning (DL)
  • High-Performance Computing (HPC)
  • Machine Learning (ML)
  • Virtual Desktop Interface (VDI)
  • Virtualization
  • Virtual Machines (VM)

Boost business outcomes and get faster results from critical operations with an air-cooled architecture.

  • Harness the power of four Intelยฎ Xeonยฎ processors (up to 60 cores per processor) and up to 64 DDR DIMMs for 16TB of memory, meeting the demands of the largest in-memory databases
  • Scale up with up to 32 SAS/SATA/HDD drives, up to 24 NVMe drives and 12 PCIe Gen 5 expansion slots with support for 4 double-wide GPU accelerators
  • 4U form factor for fast deployment and server density

The Dell PowerEdge R960 is a high-performance server designed to boost outcomes for core applications such as:


Accelerate compute-intensive, high-performance core workloads

The R960 boosts business-critical operations with unprecedented scale-up capabilities in a 4U air-cooled form factor with four (4) Intel Xeonยฎ Scalable Processors to empower business and drive data-driven initiatives.

  • With a maximum CPU core count of 60 cores and the ability to support 64 DDR5 DIMMs for a total of 16 TB of memory, the R960 is positioned for the largest in-memory databases without the need for slower I/O database access.
  • Scale up business needs with support for up to 24 NVMe drives, DIMMs, 8 PCIe Gen5 slots for I/O expansion, LOM, and industry standard OCP to enable customers flexible network connectivity.
  • Enable fast 1:1 CPU-I/O communications with PCIe Gen5 adaptor support.

Business-critical performance, business-wide
  • Harness latest generation technologies to maximize data transformation, support large in-memory databases, and generate faster insights to drive the business forward.
  • Leverage new workload accelerators built into each Intel Xeon processor that are purpose-designed for peak performance in traditional and emerging business applications.
  • Install up to 4 GPU accelerators to boost AI-based business applications and rapidly transform real-time data and analytics into decision-based outcomes.
  • Increase power user and worker productivity with up to 4 VDI accelerators.

Increase efficiency and accelerate operations with autonomous collaboration

The Dell OpenManageโ„ข systems management portfolio delivers a secure, efficient, and comprehensive solution for PowerEdge servers. Simplify, automate and centralize one-to-many management with the OpenManage Enterprise console and iDRAC.


Cyber Resilient Architecture for Zero Trust IT environment & operations

Security is integrated into every phase of the PowerEdge lifecycle, including protected supply chain and factory-to-site integrity assurance. Silicon-based root of trust anchors end-to-end boot resilience while Multi-Factor Authentication (MFA) and role-based access controls ensure trusted operations


Dell PowerEdge R960 Base Knowledge

The Dell R960 has 4 Processors on a stacked PEM board. The first two CPUs are on the default motherboard. At the same time, the 3rd and 4th CPUs are in the PEM. The PEM gets installed right above the first two processors. This saves space and cooling. Power mission-critical initiatives with data collected in real-time, with a server that doesn't need to stop.

  • Deploy business-wide applications, while maximizing insights
  • Intelยฎ Xeonยฎ processors optimized for your workloads
  • Boost AI-based business applications with 4 GPU accelerators, transforming real-time data into decision-based outcomes
Chassis Options:

The PowerEdge R960 system is a 4U server that supports:

  • Four AC or DC power supply units with 2+2 redundancy
  • Up to 8 x 2.5-inch SAS/SATA (HDD/SSD) drives - Smartflow
  • Up to 16 x 2.5-inch SAS/SATA (HDD/SSD) drives - Smartflow
  • Up to 32 x 2.5-inch SAS/SATA (HDD/SSD) drives - Dual Controller
  • Up to 24 x 2.5-inch (NVMe Gen4) Passive
  • Up to 16 x 2.5-inch SAS/SATA (HDD/SSD) + 8 x 2.5-inch NVMe (SSD) drives
  • Up to 16 x EDSFF E3.S Gen5 NVMe (SSD) drives
  • Up to 16 x EDSFF E3.S Gen5 NVMe (SSD) + 8 x 2.5-inch SAS/SATA (HDD/SSD) drives
  • The Universal Backplane supports HW RAID for SAS/SATA with direct attach NVMe, and does not support HW RAID for NVMe.
Processor

Up to four 4th Generation Intel Xeon Scalable processors with up to 60 cores per processor and with optional Intelยฎ QuickAssist Technology. The PEM will hold the 3rd and 4th CPU stacked on top of the first two processors. Along with the last 32 DIMMs for a total of 64 DDR5 RDIMMs.

When the PEM is installed, there are some rules and restrictions for the expansion risers. Please read the manuals below for more guidance when configuring this system's expansion kits.

Heatsink & Fans

The system supports 4 CPUs when the Processor Expansion Module (PEM) Board is installed. The System supports 2 Types of Heat Sinks based off the processor's TDP. The table below will help you understand which Heat Sink will be installed.

Heat sink Processor TDP
STD HSK โ‰ค 185 W
L-type HSK โ‰ฅ 195 W

There is only 1 Type of Fan supported by the R960. This Fan is a stacked Fan system. With up to 6 sets of Standard (STD) fans (dual fan module). Each fan in the set is hot-swappable and sits in a fan cage that is lowered onto the fan tray.

All the Air shoruds will need to be installed unless you have GPUs and full length risers then you will need the GPU Air Shroud installed. If you have any blank PCI or DIMM slots, those will need to be filled with blanks / filler for optimal airflow.

Memory

Dell's PowerEdge R960 supports 64 DDR5 RDIMM slots, with 16TB max memory allowed at speeds up to 4800 MT/s. The Speeds downgrade to 4400Mhz when two DIMMs are installed per channel (DPC).


Supports registered ECC DDR5 DIMMs only and memory mixing is not supported.
Memory DIMM slots are not hot pluggable.
If memory modules with different speeds are installed, they operate at the speed of the slowest installed memory module(s).
For all the memory rules and restrictions, please read the manuals below.

DIMM type DIMM rank DIMM capacity Dual processor Four processors
Minimum system capacity Maximum system capacity Minimum system capacity Maximum system capacity
DDR5 RDIMM Single rank 16 GB 32 GB 512 GB 64 GB 1 TB
Dual rank 32 GB 64 GB 1 TB 128 GB 2 TB
Dual rank 64 GB 128 GB 2 TB 256 GB 4 TB
Quad rank 128 GB 256 GB 4 TB 512 GB 8 TB
Octa rank 256 GB 512 GB 8 TB 1 TB 16 TB
NOTE: DDR4 memory DIMMs are not supported in the R960.
Expansion Slots

The PowerEdge R960 system supports up to 12 PCI express (PCIe) Gen5 slots (10 Full Height and 2 Low Profiles) on the system board. Up to 4 x 400 W DW. GPU air shroud is required, when GPUs are installed in the system.

Config No. Riser configuration No. of Processors PERC type supported Rear storage possible
0-1 (Basic entry) R1C+R4C 4 Front PERC No
0-2 (Basic entry) R1C+R4C 2 Front PERC No
1 (Scale out) R1C+R3B+R4C 4 Front PERC No
2 (Maximum I/O) R1B+R2+R3B+R4B 4 Front PERC No
3 (GPU) R1A+R2+R3A+R4A (FL) 4 Front PERC No
Networking Adapters

Note: The system allows either LOM card or an OCP card or both to be installed in the system.

LAN on Motherboard (LOM)

2 x 1 GbE LOM with BCM5720 LAN controller (optional).
This is a great way to expand the network of the R960 without using up a PCIe slot. If the LOM card is not installed you must install a blank filler for optimal airflow.

Open Compute Project (OCP) 3.0

1 x OCP card 3.0 (optional)
There are many options for the OCP card. They range from 1 GbE x 4, 10 GbE x 2, 10 GbE x 4, 25 GbE x 2, 25 GbE x 4, all the way to 100 GbE x 2. Please read the manual for more guidance on which cards are supported.

Storage Controllers

Dell RAID controller options offer performance improvements, including the fPERC solution. fPERC provides a base RAID HW controller without consuming a PCIe slot by using a small form factor and high-density connector to the base planar.
16G PERC Controller offerings are a heavy leverage of the 15G PERC family. The Value and Value Performance levels carry over to 16G from 15G. New to 16G is the Avenger-based Premium Performance tier offering. This high-end offering drives IOPs performance and enhanced SSD performance. (H965)


Since you have the ability to mix a lot of different types of drives. This system supports dual controllers in a few configurations. You may not mix drive type in the RAID volumes. You will need a separate RAID Controller for each set of drives. PowerEdge does not support Tri-Mode, the mixing of SAS, SATA, and NVMe behind the same controller.

Performance Level Controller and Description
Entry S160
Value H355, HBA355 (internal/external)
Value Performance H755
Premium Performance H965i, H965e
GPU

The system holds up to 4x 400W Double-Wide with the Riser Expander (R3A) holding 2 of the Double-Wide GPUs.
Riser Configuration 3 (GPU) R1A+R2+R3A+R4A (FL) is the only configuration to support GPUs.
If a GPU is installed it will need the GPU air shroud. If any GPU slot is blank it needs to have the blank/filler installed for optimal airflow.

Power & Dimensions
Power

Supports up to 4 hot-swap redundant PSUs.

  • 1100 W Titanium 100โ€”240 VAC or 240 HVDC
  • 1400 W Platinum 100โ€”240 VAC or 240 HVDC
  • 1800 W Titanium 200โ€”240 VAC or 240 HVDC
  • When installing a 60 mm PSU above, a 26 mm PSU adapter is required
  • 2400 W Platinum 100โ€”240 VAC or 240 HVDC
  • 2800 W Titanium 200โ€”240 VAC or 240 HVDC

Dimensions & Weight:

Width: 482 mm (18.97 inches)
Height: 174.3 mm (6.86 inches)
Length: 883.195 mm (34.77 inches) with bezel
Length: 869.195 mm (34.22 inches) without bezel
Weight Per Chassis: A server with fully populated drives 60.2 kg (132.71 lbs)

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Product Specs

Base Standard Capabilities

FeatureTechnical Specifications
ProcessorUp to four 4th Generation Intel Xeon Scalable processor with up to 60 cores per processor and with optional Intel® QuickAssist Technology
Memory• 64 DDR5 DIMM slots, supports RDIMM 16 TB max, speeds up to 4800 MT/s
• Supports registered ECC DDR5 DIMMs only
Storage controllers• Internal Controllers: PERC H965i, PERC H755, PERC H355, HBA355i
• External Controller: PERC H965e
• Internal Boot: Boot Optimized Storage Subsystem (BOSS-N1): HWRAID 2 x M.2 NVMe SSDs or USB
• External HBA (non-RAID): HBA355e
• Software RAID: S160
Drive BaysFront bays:
• Up to 8 x 2.5-inch SAS/SATA (HDD/SSD) max 122.88 TB
• Up to 16 x 2.5-inch SAS/SATA (HDD/SSD) max 245.76 TB
• Up to 24 x 2.5-inch NVMe (SSD) max 368.64 TB
• Up to 16 x 2.5-inch SAS/SATA (HDD/SSD) + 8 x 2.5-inch NVMe (SSD) max 368.64 TB
• Up to 32 x 2.5-inch SAS/SATA (HDD/SSD) max 491.52 TB
• Up to 16 x EDSFF E3.S Gen5 NVMe (SSD) max 122.88 TB
• Up to 16 x EDSFF E3.S Gen5 NVMe (SSD) + 8 x 2.5-inch SAS/SATA (HDD/SSD) max 245.76 TB
Power Supplies• 1100 W Titanium 100—240 VAC or 240 HVDC, hot swap redundant
• 1400 W Platinum 100—240 VAC or 240 HVDC, hot swap redundant
• 1800 W Titanium 200—240 VAC or 240 HVDC, hot swap redundant
• 2400 W Platinum 100—240 VAC or 240 HVDC, hot swap redundant
• 2800 W Titanium 200—240 VAC or 240 HVDC, hot swap redundant
Cooling Options• Air cooling
• Optional Direct Liquid Cooling (DLC)
* Note: DLC is a rack solution and requires rack manifolds and a cooling distribution unit (CDU) to operate.
Fans• Standard (STD) fans
• Up to 6 sets (dual fan module) hot plug fans
Dimensions• Height – 174.3 mm (6.86 inches)
• Width – 482 mm (18.97 inches)
• Depth – 883.195 mm (34.77 inches) with bezel 869.195 mm (34.22 inches) without bezel
Form Factor4U rack server
Embedded Management• iDRAC9
• iDRAC Direct
• iDRAC RESTful API with Redfish
• iDRAC Service Module
• Quick Sync 2 wireless module
BezelOptional LCD bezel or security bezel
OpenManage Software*• CloudIQ for PowerEdge plug in
• OpenManage Enterprise
• OpenManage Enterprise Integration for VMware vCenter
• OpenManage Integration for Microsoft System Center
• OpenManage Integration with Windows Admin Center
• OpenManage Power Manager plugin
• OpenManage Service plugin
• OpenManage Update Manager plugin
Mobility*OpenManage Mobile
OpenManage Integrations*• BMC Truesight
• Microsoft System Center
• OpenManage Integration with ServiceNow
• Red Hat Ansible Modules
• Terraform Providers
• VMware vCenter and vRealize Operations Manager
Security• Cryptographically signed firmware
• Data at Rest Encryption (SEDs with local or external key mgmt)
• Secure Boot
• Secure Erase
• Secured Component Verification (Hardware integrity check)
• Silicon Root of Trust
• System Lockdown (requires iDRAC9 Enterprise or Datacenter)
• TPM 2.0 FIPS, CC-TCG certified, TPM 2.0 China NationZ
Embedded NIC2 x 1 GbE LOM card (optional)
Network options1 x OCP card 3.0 (optional)
Note: The system allows either LOM card or an OCP card or both to be installed in the system.
GPU OptionsUp to 4 x 400 W DW
PortsFront Ports

• 1 x iDRAC Direct (Micro-AB USB) port

• 1 x USB 2.0

• 1 x VGA
Rear Ports

• 1 x Dedicated iDRAC Ethernet port

• 1 x USB 2.0

• 1 x USB 3.0

• 1 x Serial (optional)

• 1 x VGA (optional for Direct Liquid Cooling configuration)*
Internal Ports

• 1 x USB 3.0 (optional)
PCIeUp to twelve PCIe slots:
• Slot 1: 1 x16 Gen5 Full height, Half length or 1 x16 Gen5 Full height, Full length
• Slot 2: 1 x16 Gen5 Full height, Half length
• Slot 3: 1 x16 Gen5 Full height, Half length or 1 x16 Gen5 Full height, Full length (double width)
• Slot 4: 1 x16 Gen5 Low profile, Half length
• Slot 5: 1 x16 Gen5 Low profile, Half length
• Slot 6: 1 x16 Gen5 Full height, Half length or 1 x16 Gen5 Full height, Full length (double width)
• Slot 7: 1 x16 Gen5 Full height, Half length
• Slot 8: 1 x16 Gen5 Full height, Half length or 1 x16 Gen5 Full height, Full length (double width)
• Slot 9: 1 x16 Gen5 Low profile, Half length
• Slot 10: 1 x16 Gen5 Full height, Half length or 1 x16 Gen5 Full height, Full length
• Slot 11: 1 x16 Gen5 Full height, Half length or 1 x16 Gen5 Full height, Full length (double width)
• Slot 12: 1 x16 Gen5 Full height, Half length
Operating System and Hypervisors• Canonical Ubuntu Server LTS
• Microsoft Windows Server with Hyper-V
• Red Hat Enterprise Linux
• SUSE Linux Enterprise Server
• VMware ESXi

Compare Servers

Features PowerEdge R960 PowerEdge R940xa
Processors 4 x 4th Gen Intelยฎ Xeonยฎ Scalable Processors 4 x 2nd Generation Intelยฎ Xeonยฎ Scalable Processor
CPU interconnect Intel Ultra Path Interconnect (UPI) Intel Ultra Path Interconnect (UPI)
Memory โ— 64 x DDR5 RDIMM
โ— Up to 4800 MT/s (1 DPC) / 4400 MT/s (2 DPC)
โ— 48 x DDR4 RDIMM, LRDIMM
โ— 24 x PMem ( Intel Optane Persistent Memory)
โ— 12 x NVDIMM
Storage Controllers โ— PERC 11G: H755, H355
โ— PERC 12G: H965i, H965e
โ— HBA 11: HBA355i, HBA355e
โ— BOSS-N1
โ— Software RAID: S160
โ— PERC 9G: H330, H730p
โ— PERC 10G: H740p, H840
โ— HBA 9: HBA330, 12 Gbps SAS HBA
โ— HBA 11: HBA355e
โ— BOSS adapter
โ— Software RAID: S140
โ— Internal Dual SD Module
Drive Bays Front bays:
โ— 2.5 inches - 24Gb SAS, 6Gb SATA, Gen3/4 NVMe
โ— E3.S - NVMe Gen5 EDSFF
Front bays:
โ— 2.5 inches - 12Gb SAS, 6Gb SATA, Gen3 NVMe
Power Supplies โ— AC (Platinum): 1400 W, 2400 W
โ— AC (Titanium): 1100 W, 1800 W, 2800 W
โ— AC (Platinum): 750 W, 1100 W, 1600 W, 2000 W, 2400 W
โ— AC (Titanium): 1600 W, 2600 W
โ— LVDC @-48VDC Input: 1100 W
Cooling Options โ— Air Cooling โ— Air Cooling
Fans Standard (STD) fans Standard (STD) fans
Up to 6 sets (dual fan module) hot plug fans Up to six hot swap fans
Dimension Height: 174.3 mm (6.86 inches) Height: 174.3 mm (6.86 inches)
Width: 482 mm (18.97 inches) Width: 441.16 mm (17.37-inches)
Depth: 883.195 mm (34.77 inches) with bezel Depth: 877.84 mm (34.56 inches) with beze
869.195 mm (34.22 inches) without bezel 865.9 (34.09-inches) without bezel
Form Factor 4U rack server 4U rack server
Embedded Management โ— iDRAC9
โ— iDRAC Direct
โ— iDRAC RESTful with Redfish
โ— iDRAC Service Manual
โ— Quick Sync 2 wireless module
โ— iDRAC9
โ— iDRAC Direct
โ— Quick Sync 2 BLE/wireless module
Bezel Optional LCD bezel or security bezel Optional LCD bezel or security bezel
OpenManage Software โ— CloudIQ for PowerEdge plug in
โ— OpenManage Enterprise
โ— OpenManage Enterprise Integration for VMware vCenter
โ— OpenManage Integration for Microsoft System Center
โ— OpenManage Integration with Windows Admin Center
โ— OpenManage Power Manager plugin
โ— OpenManage Service plugin
โ— OpenManage Update Manager plugin
โ— OpenManage Enterprise
โ— OpenManage Power Center
Mobility OpenManage Mobile OpenManage Mobile
Integrations and Connections OpenManage Integrations
โ— BMC TrueSight
โ— Microsoft System Center
โ— OpenManage Integration with ServiceNow
โ— Red Hat Ansible Modules
โ— Terraform Providers
โ— VMware vCenter and vRealize Operations Manager
OpenManage Integrations
โ— BMC TrueSight
โ— Microsoft System Center
โ— Red Hat Ansible Modules
โ— VMware vCenter
โ— IBM Tivoli Netcool/OMNIbus
โ— Micro Focus Operations Manager I
โ— Nagios Core
โ— Nagios XI
Security โ— Cryptographically signed firmware
โ— Secure Boot
โ— Secure Erase
โ— Silicon Root of Trust
โ— System Lockdown (requires iDRAC9 Enterprise or Datacenter)
โ— TPM 2.0 FIPS, CC-TCG certified, TPM 2.0 China NationZ
โ— Secured Component Verification (Hardware integrity check)
โ— Data at Rest Encryption (SEDs with local or external key mgmt)
โ— Cryptographically signed firmware
โ— Secure Boot
โ— Secure Erase
โ— Silicon Root of Trust
โ— System Lockdown (requires iDRAC9 Enterprise or Datacenter)
โ— TPM 1.2/2.0 FIPS, CC-TCG certified, TPM 2.0 China NationZ
Embedded NIC 2 x 1 GbE LOM (optional) 4 x 1 GbE Network Daughter Card (optional)
Networking Options OCP x16 (optional) Mezz 3.0
NOTE: The system allows either LOM card or an OCP card or both to be installed in the system.
NA
GPU Options Up to four double wide 400 W Up to two double wide 300 W, or eight single wide 75 W accelerators
Ports Front Ports
โ— 1 x USB 2.0
โ— 1 x VGA
โ— 1 x iDRAC Direct (Micro-AB USB) port
Rear Ports
โ— 1 x USB 2.0
โ— 1 x Dedicated iDRAC Ethernet port
โ— 1 x USB 3.0
โ— 1 x Serial port (optional)
โ— 1 x VGA
Front Ports
โ— 1 x Dedicated iDRAC micro-USB
โ— 2 x USB 2.0
โ— 1 x VGA
Rear Ports
โ— 2 x USB 3.0
โ— 1 x Dedicated iDRAC Ethernet port
โ— 1 x Serial port
โ— 1 x VGA
Internal Port: 1 x USB 3.0 (optional) Internal Port: 1 x USB 3.0 (optional)
PCIe Up to 12 x PCIe Gen5 slots Up to 12 x Gen3 slots, (6x16 slots or 2x16 + 10x8 slots)
Operating System and Hypervisors โ— Canonical Ubuntu Server LTS
โ— Microsoft Windows Server with Hyper-V
โ— Red Hat Enterprise Linux
โ— SUSE Linux Enterprise Server
โ— VMware ESXi
โ— Canonical Ubuntu Server LTS
โ— Citrix Hypervisor
โ— Windows Server LTSC with Hyper-V
โ— Red Hat Enterprise Linux
โ— SUSE Linux Enterprise Server
โ— VMware ESXi

Shipping Information

Express Computer Systems can ship to virtually any address in the world and provides you with the best shipping rates possible. Cost of shipping varies depending on what service you require, your destination and size of the shipment. Shipping costs will be calculated separately from your order and billed to you post purchase. In the notes section of your order please provide us with your preferred shipping method and we will get back to you.

Custom configured orders ship within 2 business days after all required products are in stock.

Please allow 3 business days for products that are not in stock to arrive to our facility in Irvine, California.

Domestic Shipments
  • Standard Ground
    • Shipping time: 2-7 business days
    • Order processing time: 0-3 business days
    • Delivery time after order is placed: 2-10 business days
    • Excludes weekends, holidays or weather delays.
  • 3 Business Days
    • Shipping time: 3 business days
    • Order processing time: 0-3 business days
    • Delivery time after order is placed: 3-6 business days
    • Excludes weekends, holidays or weather delays.
  • 2 Business Days
    • Shipping time: 2 business days
    • Order processing time: 0-3 business days
    • Delivery time after order is placed: 2-5 business days
    • Excludes weekends, holidays or weather delays.
  • Overnight / Next Business Day
    • Shipping time: 1 business days
    • Order processing time: 0-3 business days
    • Delivery time after order is placed: 1-4 business days
    • Excludes weekends, holidays or weather delays.
International Shipments
  • International Economy
    • Shipping time: 4-6 business days
    • Order processing time: 0-3 business days
    • Delivery time after order is placed: 5-9 business days
    • Excludes weekends, holidays or weather delays.
  • International Priority
    • Shipping time: 1-3 business days
    • Order processing time: 0-3 business days
    • Delivery time after order is placed: 2-6 business days
    • Excludes weekends, holidays or weather delays.

For more information on shipping view our Shipping Information page or send us a message

ECS Warranty Information

Express Computer Systems (ECS) provides a 1 year parts warranty against defects in material or workmanship that will affect the products functionality. All refurbished items are tested prior to shipping to guarantee up-time upon arrival. If you are having issues with an item we provided please Contact Us and we will do our best to assist you.

What does our ECS warranty cover?
We offer 1 year warranty as standard and additional years can be added to fit your needs. Please reach out to a sales associate via the Contact Us page or live chat for more information on extended coverage options. During the coverage period if your product fails we will offer a Next Business Day replacement. If we are unable to replace the product we will refund its original selling price. Shipping costs and tax are not refundable. Express Computer Systems retains the right to decide whether the goods will be replaced or refunded.

What is not covered by our warranty?
Our warranty does not cover any problem caused by the following conditions:

  1. accidents; misuse; carelessness; electrostatic discharge; shock; temperature or humidity beyond the specifications of the product; improper installation; operation; modification;
  2. any improper use that contravenes the instructions in the user manual;
  3. problems caused by other equipment. Our warranty is void if the product is returned with damaged, removed, counterfeit labels, or any modifications (including any component or external cover removal). Our warranties do not cover data loss or damages to any other equipment. In addition, our warranties do not cover incidental damages, consequential damages, or costs related to data recovery, removal, and installation.

Important notes:

  • Please ask for additional warranty/coverage that you may require in addition to the standard 1 ECS warranty prior to final purchase. Requesting additional warranty after your purchase can be denied.
  • FREE technical support is provided on purchased items via phone, email, or live chat.

About Express Computer Systems

Express Computer Systems is committed to transforming our customersโ€™ IT infrastructure with high quality products at affordable costs. Our sales reps and customer support engineers understand our customers rely heavily on advanced technology to run their business but need to do so without breaking the bank.

We specialize in building custom server configurations, custom storage solutions, networking solutions, and components from top manufacturers including HPE, Dell, Cisco, NetApp, Dell EMC, HPE Nimble and many others.

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