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HPE ProLiant DL380 Gen10 Plus 4309Y 2.8GHz 8C 1P 32GB-R S100i NC 8SFF 800W PS Server | P55244-B21

 
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MPN:  
P55244-B21
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Server
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ECS Refurbished & Tested

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-PLEASE CONTACT FOR CUSTOM CONFIGURATIONS. DISK SHELVES, COMPLETE CONFIGURATIONS & TURN KEY SYSTEMS AVAILABLE.
-SPARE PARTS AVAILABLE FOR EACH MODEL. PLEASE ASK FOR PRICING ON SPARE DISK, CONTROLLERS, POWER SUPPLIES, NICs, HBAs, SFPs, Cables, etc.

HPE ProLiant DL380 Gen10 Plus 4309Y 2.8GHz 8C 1P 32GB-R S100i NC 8SFF 800W PS Server | P55244-B21

Comes with:

  • Backplane - 8SFF SAS/SATA BC
  • Processors - 1 x 4309 (8-Core, 2.8 GHz, 105W)
  • Memory - 32 GB RDIMM 2R 3200 MT/s (1x 32 GB)
  • Network Controller - Broadcom BCM57412 Ethernet 10Gb 2-port SFP+ OCP3 Adapter for HPE
    Notes: No embedded networking
  • Storage Controller - HPE SR100i Gen10 Plus FIO Software RAID/VROC SATA
  • Hard Drive - None ship standard
  • Optical Drive Bay - Not included (Optical Drive options available)
  • Optical Drive - None
  • PCIe Slots - 3 PCIe: x8/x16/x8
  • Power Supply - 1x 800W
  • Fans - 4 – Standard
  • Management - HPE iLO 5
  • Security - N/A
  • Energy Start -N/A
  • Form Factor - Rack (2U), Easy Install w/ CMA

The HPE ProLiant DL380 Gen10 Plus server is adaptable for diverse workloads and environments, providing you with the right balance of expandability and scalability. Designed for supreme versatility and resiliency, this 2U/2P platform is capable for deployment in multiple environments, built on 3rd Generation Intel® Xeon® Scalable Processors, and backed by a comprehensive warranty. Equipped with PCIe Gen4 capabilities, the HPE ProLiant DL380 Gen10 Plus server offers improved data transfer rates and higher networking speeds.

What’s New for DL380 Gen10 Plus

  • Supports 3rd Generation Intel® Xeon® Scalable Processors.
  • Support for PCIe Gen4, resulting in improved bandwidth and throughput.
  • Support for industry-standard OCP 3.0 Network Adapters.
  • Support for Trimodal (NVMe/SAS/SATA) HPE Smart Array controllers.

Intelligent Management Automation

The HPE ProLiant DL380 Gen10 Plus server simplifies and automates
management tasks, establishing a solid foundation for an open, hybrid cloud
platform enabled by composability.

Embedded in HPE servers, HPE Integrated Lights-Out (iLO) is an exclusive core
intelligence that monitors server status, providing the means for reporting, ongoing
management, service alerting, and local or remote management to quickly identify
and resolve issues.

Automation and software defined control reduces time spent on provisioning and
maintenance, as well as reduces deployment times from weeks to mere days.

HPE InfoSight for servers continually analyzes server infrastructure and applies
real-world examples of hundreds of thousands of servers to predict and prevent
problems before they can adversely affect business operations.


Know your Server - CTO Configuration Support

Need help with the configuration? Contact us today!

HPE DL380 Gen10 Plus Base Knowledge.
Let’s start by explaining some differences between the DL380 Gen10 and the DL380 Gen10 Plus. The Plus server has upgraded CPUs with 3rd Gen Intel Xeon Scalable Processors and has 8 more DIMMS for a total of 32 DIMMs. The Plus server has 2 extra Mid-Tray upgrade storage options. 8SFF U.3 x1 Mid Tray (P27193-B21) and the 8SFF U.3 x4 Mid Tray (P39769-B21) along with the 4LFF Mid Tray Kit (P26919-B21) internal drive options. Only one Mid-Tray can be installed at a time and a Drive Mid Tray cannot be selected with Processors above 165W. One major note is the High-Performance Heat Sink Kit (P27095-B21) and any FL PCIe Cards cannot be installed along with any Mid Tray. The Mid Tray sits on top of the DIMMS and the CPUs.

The DL380 Gen10 Plus is a 2U 2 Socket Rack Server with 32 total DIMMS 16 DIMM slots per processor, 8 channels per processor, and 2 DIMMs per channel. Every chassis for the Plus server is a Network Choice (NC) rack server. With no embedded network option, you must choose a network card.

The DL380 Gen10 Plus supports a maximum of 16 Intel Optane Persistent Memory with 2P 3rd Generation Intel Xeon Processors. This option requires the selection of a Maximum Performance Fan Kit (P14608-B21). If not all the DIMMs are filled out, you must install the HPE DDR4 DIMM Blank Kit (P07818-B21).

Max Memory Capacity:

  • (LRDIMM) 8.0 TB 32 x 256 GB LRDIMM @ 3200 MT/s
  • (RDIMM) 2.0 TB 32 x 64 GB RDIMM @ 3200 MT/s
  • (Intel Optane Persistent Memory for HPE) 8.0 TB 16 X 512 GB Memory Modules

Chassis Types

  • 8SFF (SAS/SATA) with optional SFF Universal Media Bay (P14609-B21), 8SFF mid tray, and/or up-to 6SFF rear drive bay options
  • 24SFF bay (SAS/SATA) with optional 8SFF mid tray drives and/or up to 6SFF rear drive bay options to a total of 38 SFF drives
  • 8LFF with Universal Media Bay (standard), supporting 2SFF front, optional 8SFF mid tray or 4LFF mid tray, and up to 4LFF rear or 6SFF rear drive bay options
  • 12LFF with optional 4LFF mid tray and up to 4LFF rear for a total 20LFF drives

8 LFF CHASSIS
The 8LFF Chassis cannot be upgraded to 12 LFF front drives in the field and comes with 6 Standard Fans. The 8LFF has the Universal Media Bay as standard with an optional ODD slot, along with 2SFF SAS/SATA or NVMe Side by side drive slots. The 8 LFF also has the optional 4LFF mid drive tray and rear drives up to 4LFF or 6SFF.

12 LFF CHASSIS
The 12LFF Chassis has support for additional storage bays internally and in the rear on a PCIe riser. The 12LFF has the option of a 4LFF mid tray being installed internally in the system. Or up to 4LFF rear drives for a total 20LFF drives in the 12LFF Chassis. The 12 LFF Chassis ships with 6 performance fans as standard.

8SFF Chassis
The 8SFF Chassis has the most options for upgrading storage. On the Front of the chassis, we can have quite a mix of drives and configurations. The front of the chassis has 3 Bays and can have either 8 SAS/SATA or NVMe drives installed in each bay. If you install the U.3 8SFF with a tri-mode controller you will be able to install a mix of drives. For Max NVMe drives to be installed you will need the AROC to NVMe adapter (P14602-B21) and the OCP NVMe adapter (P27094-B21) along with needed risers if necessary.

The 8SFF Chassis can also support the two internal Drive Bays. When the internal Midplane drive bays are installed, you will not be able to install a Full-Length PCIe card. The SFF chassis has the option of an 8SFF x1 Tri-Mode 24G U.3 BC Midplane Drive Cage Kit (P27193-B21), and a 2U 8SFF x4 Tri-Mode 24G U.3 BC Midplane Drive Cage Kit (P39769-B21). Only one can be installed at a time.

The SFF rear drives on the 8 SFF chassis can support up to 6 SFF drives with appropriate risers installed.

Please read the manual for more detailed information about available configurations.


24SFF Chassis

With 24SFF Chassis (SAS/SATA) can support the optional 8SFF mid tray (U.2/U.3) drives and/or up to 6SFF rear drive bay options to a total 38 SFF drives. The 24 SFF chassis ships with 6 performance fans as standard. Mixing of Drives (SAS/ SATA/ NVMe) is allowed on U.3 drive cages if selected along with Tri-Mode Controllers.

HPE DL380 Gen10 Plus Maximum Internal Storage

  • Hot Plug SFF SAS HDD 397.8 TB 24+2 x 15.3 TB* (with optional rear SFF drive cage)
  • Hot Plug SFF SATA HDD 291.84 TB 24+8+6 x 7.68 TB (with optional SFF drive cage)
  • Hot Plug LFF SAS HDD 360 TB 12+4+4 x 18 TB (with optional mid–tray and rear LFF primary riser drive cage, plus rear LFF tertiary riser drive cage)
  • Hot Plug LFF SATA HDD 360 TB 12+4+4 x 18 TB (with optional mid–tray and rear LFF primary riser drive cage, plus rear LFF tertiary riser drive cage)
  • Hot Plug SFF NVMe PCIe SSD 385.92 TB 24 x 15.36TB + 8 x 1.92TB<12W + 2 x 960GB<10W

Chassis Configurations - Click to Open

CTO Server 8 SFF CTO Chassis 24 SFF CTO Chassis 8 LFF CTO Chassis 12 LFF CTO Chassis
Included Drive Cage 8 SFF SAS/SATA 3x 8 SFF SAS/SATA 8 LFF + UMB 12 LFF Chassis
Universal Media Bay 1 Optional Not available 1 Included Not available
ODD 1 Optional with UMB Not available 1 Optional Not available
8 SFF Drive Cage Up to 2 Optional Not available Not available Not available
8 NVME/SAS Bay Up to 3 Optional Not available Not available Not available
8 NVME Cage Up to 3 Optional Not available Not available Not available
2 SFF SAS/SATA (Front) 1 Optional with UMB Not available Not available Not available
2 SFF SAS/SATA (Rear) 1 Optional 1 Optional 1 Optional 1 Optional
2 NVMe (Front) 1 Optional with UMB Not available 1 Optional Not available
4 LFF Mid-plane Not available Not available 1 Optional 1 Optional

HPE Smart Storage Controllers
The chassis comes with an embedded SR100i storage controller. By default the SW RAID is disabled. To enable it please select this Software RAID (P28417-B21). The SW RAID and the VROC (R7J57A/ R7J58A) can’t be installed at the same time. If you install the VROC you must also install a second processor.

All performance RAID controllers are supported by the HPE Smart Storage Hybrid Capacitor (P02377-B21) or HPE Smart Storage Battery (P01366-B21), which supports multiple devices and are sold separately. This DL380 Gen10 Plus has many options to choose from along with the new Tri-Mode HPE controllers which allow you to mix drives in the server when installed with a U.3 cage.

This server supports many options for controllers to be installed. You have the normal stand-up PCIe card, you have the Flexible Smart Array Type-A Adaptive RAID on Chip (AROC) Cards, and the embedded SR100i which has support for 12 SATA and max 2 NVMe drives with appropriate risers installed. There is a lot of detailed information about Storage controllers and all the limitations of each one. For a more detailed insight into those limitations, I recommend you read the Spec Manual below.

HPE DL380 Gen10 Plus Boot Drives.
Boot Drives are a great way to load the OS for the server without taking up a drive. With the DL380 Gen10 Plus Rack Server, you can install the HPE NS204i-p x2 Lanes NVMe PCIe3 x8 OS Boot Device (P12965-B21). Which requires the UEFI boot mode to be enabled. The other boot option is the use of an HPE 32GB microSD RAID 1 USB Boot Drive (P21868-B21).

HPE DL380 Gen10 Plus PCI Risers
There are too many PCI riser options to talk about each one. Below is a table showing you the Slots, Drive count, and NVMe ports per riser. A second and or, third riser. Requires the selection of the second processor. For some of the risers, like the Side-By-Side risers. They are limited to a certain chassis. If you have a Mid-Plane Drive-Tray installed, none of the PCIe slots can hold an FL PCIe card. If you’re installing a Tri-Mode controller, not all drive cages are supported. A lot of the drive cages have rules about what needs to be installed as far as controllers that will support the drives installed. Please make sure to look up the list on the Spec Manual before the final configuration.

Riser Information - Click to Open

Part Number Description Riser Position Bus Width (Gen3 Lanes) NVMe Direct Connect
Primary Secondary Tertiary Top Slot Middle Slot Bottom Slot Ports Drive Count
N/A This is the default riser in the chassis D N N x8 x16 x8 - -
P37038-B21 HPE DL380 Gen10 Plus x8/x16/x8 Prim FIO Kit O N N x8 x16 x8 - -
P14587-B21 HPE DL38X Gen10 Plus x8/x16/x8 Sec Riser Kit O O N x8 x16 x8 - -
P14581-B21 HPE DL38X Gen10 Plus 2x8 Tertiary Riser Kit N N O x8 x8 - - -
P14588-B21 HPE DL38X Gen10 Plus x16 Tertiary Riser Kit N N O x16 - - - -
P14589-B21 HPE DL38X Gen10 Plus 2x16 Slot 1/2 Riser Kit N N O x16 x16 - - -
P14590-B21 HPE DL38X Gen10 Plus 2x16 Slot 2/3 Riser Kit O O N - x16 x16 - -
P14592-B21 HPE DL38X Gen10 Plus 2x16 Slot 1/2 FIO Kit O N N x16 x16 - - -
P14599-B21 HPE DL38X Gen10 Plus 2x16 Slot 2/3 FIO Kit O N N - x16 x16 - -
P14600-B21 HPE DL38X Gen10 Plus Slot1 x16 Slot2/3 Kit O O N x16 - - - -
P27089-B21 HPE DL380 Gen10 Plus 2p x16 SlimSAS Sec Kit N O N - x16 - 2 4
P27090-B21 HPE DL380 Gen10 Plus 2p x16 SlimSAS Prim Kit O N N - x16 - 2 4
P27091-B21 HPE DL380 Gen10 Plus 3p x8 SlimSAS Prim Kit O N N - x8 - 3 6
P27092-B21 HPE DL380 G10+ 4p SlimSAS Prim Riser Kit O N N - - - 4 8
P27093-B21 HPE DL380 Gen10 Plus 2p SlimSAS Tertiary Kit N N O - - - 2 4
P35416-B21 HPE DL380 Gen10 Plus 3p x8 SlimSAS Sec Kit N O N - X8 - 3 6
P35417-B21 HPE DL380 G10+ 4p SlimSAS Sec Riser Kit N O N - - - 4 8
P38771-B21 HPE DL38X Gen10 Plus PRI/SEC wo Retainer Kit O O N - - - - -
P38774-B21 HPE DL38X Gen10 Plus Ter wo Retainer Kit N O O - - - - -
P14575-B21 HPE DL38X Gen10 Plus Prim NEBS Riser Kit O O N x8 x8 x8 - -
P14577-B21 HPE DL38X Gen10 Plus Tertiary NEBS Riser Kit N O O x16 - - - -
P25903-B21 HPE DL38X Gen10 Plus 2LFF Low Profile Secondary Riser Kit N O N - - - - -
P14580-B21 HPE ProLiant DL38X Gen10 Plus 2LFF Tertiary Riser Cage Kit N N 0 - - - - -

HPE DL380 Gen10 Plus GPU / Workload Accelerator
There are some GPUs that you can’t install along with network adapters above 40GB. Each GPU has a few limitations and requirements. There are so many we can’t put them all here. If you view the GPU or read the Spec Manual below, you will be able to see all the rules that come with each GPU. With most GPUs, there is a limitation of only 8 NVMe drives allowed to be installed and another limitation about where they can be installed.

GPU Information - Click to Open

Part Number Card Qty Support PCIe
R9P49C (1,2,6) NVIDIA A100 80GB PCIe NonCEC Accelerator 2 Gen4
R6B53C (1,2,6) NVIDIA A100 40GB PCIe Computational Accelerator for HPE 3 Gen4
R7E31C (1,2,6) NVIDIA A40 48GB PCIe Graphics Accelerator for HPE 2 Gen4
R9S37C (1,2,6) NVIDIA A40 48GB PCIe Non-CEC Accelerator for HPE 3 Gen4
R7G39C (1,2,6) NVIDIA A30 24GB PCIe Accelerator for HPE 3 Gen4
R7G40C (1,2,4) NVIDIA A10 24GB PCIe Accelerator for HPE 5 Gen4
R9H23C (1,2,5) NVIDIA A2 16GB PCIe NonCEC Accelerator 8 Gen4
R0W29C (1,2,5) HPE NVIDIA Tesla T4 16GB Module 8 Gen4
Notes:
1 - Requires High Performance Fan Kit (P14608-B21).
2 - Supported on CPUs with 270W TDP or below.
3 - Temperatures shown in column are for ambient temperature in degrees Celsius.
4 - Requires DL300 Gen10 Plus GPU 2x8p Cable Kit (P39100-B21).
5 - Could observe sub-optimal performance if installed in x8 slot.
6 - Requires HPE DL300 Gen10 Plus GPU 8p Keyed Cable Kit (P39102-B21).
System memory should be 2x GPU memory.
There is no Energy Star certification with Graphic cards.


Networking Abilities | FlexibleLOM, Stand-up card

Since the DL380 Gen10 Plus Chassis options are all Network Choice (NC). You must install a network card of some sort. The DL380 Gen10 Plus supports the OCP 3.0 cards and up to 200GB PCIe cards with select riser configurations. Please make sure the x16 PCIe cards are in an x16 lane connector. Otherwise, there might be some performance issues. The OCP comes standard with x8 connector but can be upgraded to x16 with the x16 OCP Enablement kit (P36661-B21). This kit might be needed depending on your card installed. Only 1 OCP 3.0 card can be installed at one time.

When installing InfiniBand cards and other Network Adapters there are some major limitations. Here are some rules that apply to a lot of cards. Please read the spec manual for all the rules for each card.

  • These cards are not supported with 12LFF/24SFF CTO config.
  • These cards are not supported with mid-tray drive cages for both LFF/SFF chassis.
  • Required to use Max Performance Fan Kit
  • Not supported with DIMMs with more than 128GB
  • Not supported with CPUs more than 240W
  • Only supported on 1/2/4/5/7 PCIe slots, not supported in slots 3, and 6.
  • Could observe sub-optimal performance if installed in x8 slot.

HPE DL380 Gen10 Plus Cooling
In general, the Maximum Performance fan kit is required when rear drives, or >205W Processors SKUs, or Intel Optane Persistent Memory, or High-Performance NVMe drives, or certain backplanes are populated. Can be selected only with 8SFF and 8LFF because the 12LFF and the 24SFF already come with the high-performance fan kit.

Processors with TDP equal to or greater than 150W require High-Performance Heatsink (P27095-B21). This option cannot be selected if any of the Midplane Drive cages are selected. The Midplane drive cages are installed on top of the DIMM and CPUs.

HPE DL380 Gen10 Plus Flex Slot your power!
Select a minimum (1), or maximum (2) power supply. Mixing of 2 different power supplies is NOT allowed. HPE Flexible Slot (Flex Slot) Power Supplies share a common electrical and physical design that allows for hot plug, tool-less installation into HPE ProLiant Gen10 Performance Servers. Flex Slot power supplies are certified for high-efficiency operation and offer multiple power output options, allowing users to "right-size" a power supply for specific server configurations. This flexibility helps to reduce power waste, lower overall energy costs, and avoid "trapped" power capacity in the data center.

More Info
The drives can be mixed when U.3 Drive cages and Tri-Mode Controllers are selected.

A lot of configurations are limited based on Chassis selected, please look up each item in question on the Spec Manual below for more detail.

When using the embedded SATA controller as the primary controller, there are many RAID settings that must be enabled with the correct FIO settings. Please read the spec manual for more details on how to enable it and what parts are needed.

For NVMe Drives, there are connectors / Risers that are needed to supply adequate ports to the drives. When installing NVMe drives on PCIe Risers, you might need the AROC to NVMe adapter (P14602-B21) and/or the OCP NVMe Adapter Kit (P27094-B21). These kits either provide the NVMe port or they supply the ports with the correct amount of PCIe lanes for the NVMe port to be supported.

HPE DL380 Gen10 Plus Lights Out! iLO
HPE iLO 5 ASIC

HPE Integrated Lights-Out (HPE iLO)
- Monitor your servers for ongoing management, service alerting, reporting, and remote management with HPE iLO.
UEFI - Configure and boot your servers securely with industry-standard Unified Extensible
Firmware Interface (UEFI).
RESTful API - iLO RESTful API is Redfish API conformance and offers simplified server management automation such as configuration and maintenance tasks based on modern industry standards..
Intelligent Provisioning – Hassle-free server and OS provisioning for 1 or few servers with Intelligent Provisioning.

This Product Is Compatible With The Following Systems:

Product Specs

Base Standard Capabilities

Technical specificationsHPE ProLiant DL380 Gen10 Plus server
Processor name3rd Generation Intel® Xeon® Scalable Processors
Processor family3rd Generation Intel® Xeon® Scalable Processors
Processor core available16 to 40 core, depending on processor
Processor speed3.1 GHz maximum, depending on processor
Power supply typeDual hot-plug redundant 1+1 HPE Flexible Slot Power Supplies (2.6”)
Expansion slots8, for detailed descriptions refer to the QuickSpecs
Maximum memory8.1 TB - RDIMM (4 TB per processor), 11.2 TB - LRDIMM and Intel® Optane™ (5.6 TB per processor with 8x LRDIMM and 8x 512 GB Intel Optane)
Memory, standard16 GB (1 x 16 GB) RDIMM
Memory slots32 DIMM slots
Memory typeHPE DDR4 SmartMemory
Persistent memory typeIntel® Optane™ Persistent Memory for HPE
Persistent memory media capacity128 GB - 512 GB
Memory protection featuresRAS – Advanced ECC, online spare, mirroring, combined channel (lockstep) functionality, and HPE Fast Fault Tolerant Memory (ADDDC)
Intel Optane Persistent Memory
Included hard drivesNone ship standard, SFF and LFF drives supported
Optical drive typeOptional DVD-ROM Optional via Universal Media Bay External support only
System fan featuresHot-plug redundant fans, standard
Network controllerIntel I350 1GbE 4 port Base-T OCP3 adapter or Broadcom 57416 10GbE 2 port Base-T adapter and/or optional network adapters depending on model
Storage controllerHPE SR932i-p and/or HPE SR416i-a and/or HPE MR216i-a and/or HPE MR416i-a and/or HPE MR216i-p and/or HPE MR416i-p and/or HPE Smart Array P816i-a SR and/or HPE Smart Array E208i-a SR and/or HPE Smart Array P408i-a SR and/or HPE Smart Array E208i-p SR and/or HPE Smart Array E208e-p SR and/or HPE Smart Array P408e-p SR and/or HPE Smart Array P408i-p SR
Infrastructure managementHPE iLO Standard with Intelligent Provisioning (embedded), HPE OneView Standard (requires download) (standard) HPE iLO Advanced, and HPE OneView Advanced (optional requires licenses)
Drive supported8 or 12 LFF SAS/SATA/SSD 8, 10, 16, 18 or 24 SFF SAS/SATA/SSD, 2 M.2 SATA SSD standard on primary riser, depending on configuration, 8 SFF mid-tray optional, 6 SFF rear drive optional or 4 LFF mid tray optional, 3 LFF rear-drive optional and 2 SFF or 2 Dual UFF rear-drive optional, 20 SFF NVMe optional, NVMe support via Express Bay will limit maximum drive capacity, depending on model

Shipping Information

Express Computer Systems can ship to virtually any address in the world and provides you with the best shipping rates possible. Cost of shipping varies depending on what service you require, your destination and size of the shipment. Shipping costs will be calculated separately from your order and billed to you post purchase. In the notes section of your order please provide us with your preferred shipping method and we will get back to you.

Custom configured orders ship within 2 business days after all required products are in stock.

Please allow 3 business days for products that are not in stock to arrive to our facility in Irvine, California.

Domestic Shipments
  • Standard Ground
    • Shipping time: 2-7 business days
    • Order processing time: 0-3 business days
    • Delivery time after order is placed: 2-10 business days
    • Excludes weekends, holidays or weather delays.
  • 3 Business Days
    • Shipping time: 3 business days
    • Order processing time: 0-3 business days
    • Delivery time after order is placed: 3-6 business days
    • Excludes weekends, holidays or weather delays.
  • 2 Business Days
    • Shipping time: 2 business days
    • Order processing time: 0-3 business days
    • Delivery time after order is placed: 2-5 business days
    • Excludes weekends, holidays or weather delays.
  • Overnight / Next Business Day
    • Shipping time: 1 business days
    • Order processing time: 0-3 business days
    • Delivery time after order is placed: 1-4 business days
    • Excludes weekends, holidays or weather delays.
International Shipments
  • International Economy
    • Shipping time: 4-6 business days
    • Order processing time: 0-3 business days
    • Delivery time after order is placed: 5-9 business days
    • Excludes weekends, holidays or weather delays.
  • International Priority
    • Shipping time: 1-3 business days
    • Order processing time: 0-3 business days
    • Delivery time after order is placed: 2-6 business days
    • Excludes weekends, holidays or weather delays.

For more information on shipping view our Shipping Information page or send us a message

ECS Warranty Information

Express Computer Systems (ECS) provides a 1 year parts warranty against defects in material or workmanship that will affect the products functionality. All refurbished items are tested prior to shipping to guarantee up-time upon arrival. If you are having issues with an item we provided please Contact Us and we will do our best to assist you.

What does our ECS warranty cover?
We offer 1 year warranty as standard and additional years can be added to fit your needs. Please reach out to a sales associate via the Contact Us page or live chat for more information on extended coverage options. During the coverage period if your product fails we will offer a Next Business Day replacement. If we are unable to replace the product we will refund its original selling price. Shipping costs and tax are not refundable. Express Computer Systems retains the right to decide whether the goods will be replaced or refunded.

What is not covered by our warranty?
Our warranty does not cover any problem caused by the following conditions:

  1. accidents; misuse; carelessness; electrostatic discharge; shock; temperature or humidity beyond the specifications of the product; improper installation; operation; modification;
  2. any improper use that contravenes the instructions in the user manual;
  3. problems caused by other equipment. Our warranty is void if the product is returned with damaged, removed, counterfeit labels, or any modifications (including any component or external cover removal). Our warranties do not cover data loss or damages to any other equipment. In addition, our warranties do not cover incidental damages, consequential damages, or costs related to data recovery, removal, and installation.

Important notes:

  • Please ask for additional warranty/coverage that you may require in addition to the standard 1 ECS warranty prior to final purchase. Requesting additional warranty after your purchase can be denied.
  • FREE technical support is provided on purchased items via phone, email, or live chat.

About Express Computer Systems

Express Computer Systems is committed to transforming our customers’ IT infrastructure with high quality products at affordable costs. Our sales reps and customer support engineers understand our customers rely heavily on advanced technology to run their business but need to do so without breaking the bank.

We specialize in building custom server configurations, custom storage solutions, networking solutions, and components from top manufacturers including HPE, Dell, Cisco, NetApp, Dell EMC, HPE Nimble and many others.

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